HOTEL GENERAL MANAGER | Giám đốc khách sạn 5 sao theo phong cách Nhật

• Manage daily hotel operations to achieve planned revenue and profit goals while maintaining high standards of guest satisfaction, employee satisfaction, quality assurance, and asset protection.
• Ensure the smooth, efficient, and consistent operation of all hotel departments.
• Take overall responsibility for guest satisfaction and the achievement of the hotel’s business objectives.
• Directly supervise hotel managers and provide overall leadership and direction to all hotel employees.
• Maintain a high-quality hotel product and ensure operational standards are consistently met.

• Develop and manage the hotel’s budget, forecast revenue and expenses, analyze financial performance, and implement cost-control measures to optimize profitability and achieve financial targets.
• Recommend the hotel’s annual budget, marketing plans, and business strategies, ensuring operations remain aligned with approved plans and objectives.
• Lead and guide department heads in controlling costs, maximizing revenue, and achieving business targets.
• Monitor business performance and hotel operations to ensure sustainable growth in line with the Company’s objectives.

• Develop business strategies, operational directions, and implementation plans for hotel operations, marketing activities, and brand promotion.
• Work closely with department heads to drive revenue growth, improve service quality, and enhance the overall guest experience.
• Build and maintain strong relationships with business partners, suppliers, and other stakeholders.
• Develop and maintain relationships with local authorities to support effective hotel operations.

• Provide leadership, training, direction, and support to hotel employees at all levels.
• Oversee recruitment, training, motivation, coaching, performance management, and employee development in response to changing business needs.
• Ensure compliance with applicable labor laws, Company policies, and internal regulations.
• Build a professional, disciplined, and efficient working environment that reflects Japanese culture, with particular emphasis on training employees in accordance with OMOTENASHI hospitality standards.
• Develop department heads and team members to strengthen leadership capabilities, improve operational efficiency, and enhance service quality.

• Participate in the planning, coordination, and execution of hotel pre-opening activities.
• Contribute to staffing plans, infrastructure preparation, business strategies, marketing activities, and other essential operational requirements.
• Coordinate with relevant departments to ensure that facilities, personnel, systems, and operational procedures are fully prepared for opening.

• Minimum of 10 years of experience in hotel or resort operations management, preferably in 4-star or 5-star properties, including at least 3 years in a General Manager position.
• Minimum of 3 years of experience managing Japanese-style hotel operations.
• In-depth knowledge and hands-on experience in managing key hotel departments, including:
  Housekeeping
  Food & Beverage
  Sales & Marketing
  Finance
  Human Resources
  Engineering & Maintenance
  Security
  
• Strong understanding of Japanese culture and hospitality philosophy.
• Thorough knowledge of Japanese-style service standards and hotel operational procedures.
• Candidates with experience in the pre-opening phase of 4-star to 5-star hotels will be given priority.

• Strong leadership, decision-making, and team management capabilities.
• Excellent interpersonal, communication, coaching, and training skills.
• Proven ability to manage budgets, control costs, analyze financial performance, and drive business results.
• Ability to build and maintain effective relationships with business partners, suppliers, local authorities, and other stakeholders.
• Strong organizational, problem-solving, and strategic planning skills.

• Proficient in business English.
• Japanese language proficiency is an advantage.