Housekeeping Manager / Leader

• Develop and implement Housekeeping SOPs, checklists, and service standards for both the Pre-opening and operational phases.
• Establish room quality inspection procedures for Guest Rooms and Public Areas.
• Ensure consistent implementation of all operational procedures in accordance with KENKO’s service standards.

• Oversee the cleanliness and overall condition of Guest Rooms and Public Areas.
• Inspect guest rooms prior to handover, ensuring they meet quality standards and are fully prepared for guest arrival.
• Handle and resolve issues related to room quality and guest complaints.
• Manage housekeeping inventory, including linens, uniforms, amenities, chemicals, and equipment.
• Ensure the efficient use, proper maintenance, and effective control of supplies and equipment.

• Develop recruitment, training, and performance evaluation plans for the housekeeping crew.
• Assign duties, monitor productivity, and ensure staff compliance with operational procedures.
• Foster professional work ethics, a strong sense of discipline, and a service-oriented mindset.
• Promote a culture of continuous improvement (Kaizen) across all departmental operations.

• Develop and manage the Housekeeping department’s operating budge
• Follow costs related to supplies, cleaning chemicals, linens, amenities, and staffing.
• Monitor labour productivity, optimize resource allocation, and enhance operational efficiency.
• Propose cost-saving initiatives while maintaining established service quality standards.

• Coordinate with Front Office (FO), Engineering, F&B, Spa/Onsen, and other relevant departments to ensure smooth and seamless operations.
• Prepare periodic reports on room quality, staffing, costs, and overall departmental performance.
• Report to the General Manager (GM) and recommend solutions to improve processes and enhance operational efficiency.

• Age: 30-50
• Graduated from University
• Over 3 years of experience in Hospitality or as Manager
• Experienced in managing room and public area quality, workforce performance, and operating costs.

• Skilled in team management, staff training, and service quality control.
• Proficient in planning, inventory management, and budget control.
• Demonstrate a strong service mindset, a high sense of responsibility, and effective problem-solving skills.
• Possess meticulousness, discipline, proactiveness, and a continuous improvement mindset (Kaizen).

• Communicate effectively in English.
• Japanese is an advantage.

• Previous experience working at Japanese hotels.
• Previous experience working/living in Japan.
• Previous experience studying in Japan.